Warranty, Repairs & Returns
Every HEIREST piece is made to order, designed by you and built to your specifications. Because each piece is unique, we do not offer refunds or exchanges for change of mind.
What we do offer is a comprehensive warranty and a commitment to standing behind the quality of what we make.
The HEIREST Warranty
Every HEIREST piece comes with three warranty protections:
- Lifetime manufacturing warranty. If a piece ever fails due to how it was made (a soldered joint, a setting, the structure of the metal), we will work with you to remedy the situation. Labour and return shipping are covered by HEIREST, for the life of the piece.
- Stone security. If a stone loosens from its setting within the first 12 months of ownership, we will replace and reset it at no cost. Shipping both ways covered by HEIREST.
- First ring resize. Your first resize is covered, shipping both ways, within 60 days of delivery.
- Arrives damaged. If your piece arrives damaged in transit, contact us immediately on receipt. Each order is covered under our complimentary shipping insurance and we will manage the claim and arrange resolution on your behalf.
What Isn't Covered
The following falls outside your warranty:
- Theft, loss, and accidental damage
- Wear and tear over time: surface scratches, gradual patina, rhodium plating wear
- Change of mind after purchase
For anything outside your warranty, we can connect you with our network of industry contacts for professional servicing and repairs. Costs are communicated in full before any work begins. Nothing proceeds without your approval.
How to Reach Us
Email support@heirest.com with your order number, a clear photo or video of the concern, and a description of when you first noticed it. We'll respond within 2-3 business days, assess your piece, and outline next steps. If your concern falls outside your warranty, we'll tell you what's involved and what it costs before we begin. Nothing proceeds without your say-so.
