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Frequently
Asked Questions
How long after placing my order would I expect to receive my piece?
HEIREST pieces are made to order. Allow 2-4 weeks for production from the date of your order, plus shipping time to your location which is estimated when you input your address at checkout.
Do I get any updates as my piece gets created?
Yes. Before we start working on creating your piece, we'll send you a photograph of your hand-picked stone for your reference. Once your piece is complete and has passed our quality checks, we'll send you a photograph of the finished piece before dispatch.
Can I make changes to my order after it has been placed?
Amendment requests can be made within 24 hours of receiving your order confirmation, provided production has not yet commenced. To request a change, email support@heirest.com with your order number and the details of the amendment. Once production has begun, we are unable to make changes to your order.
Is my shipment insured?
Yes. Every HEIREST order is tracked and fully insured for the total value of the piece. Signature is required on delivery.
Are prices shown inclusive of tax?
Prices are shown exclusive of taxes before checkout. All import taxes, fees, duties, and local taxes are charged at checkout. HEIREST facilitates customs clearance on your behalf.
